Get in Touch
Support Hours & Response Times
Operating Hours
Phone Support: Available 24/7 for urgent matters
Email Support: 24/7 (Response within 24 hours)
WhatsApp: 24/7 with priority replies during business hours (9 AM - 6 PM)
Live Chat: 9:00 AM - 11:00 PM (Daily)
Expected Response Times
- Urgent Issues (Payment, Booking Errors): 30 minutes - 1 hour
- Account & Password Issues: 1-2 hours
- General Inquiries: 4-24 hours
- Complaints & Disputes: 24-48 hours
Quick Troubleshooting
Can't Find an Escort?
Try filtering by location, category, or services. Use our search bar with specific keywords or browse by district location.
Forgot Password?
Click "Forgot Password" on the login page and follow the email instructions to reset your password securely.
Payment Not Going Through?
Check your internet connection, verify payment details, or try a different payment method. Contact support if issues persist.
Is My Account Safe?
Yes! We use SSL encryption, secure payment processing, and never share your personal data without consent.
What if I Have a Complaint?
Visit our Contact Us page to file a complaint or report a violation. We maintain strict confidentiality and investigate all reports.
Need Conduct Guidelines?
Review our Code of Conduct & Professional Etiquette guidelines to understand community standards and best practices.
Report a Problem
Encountered an issue? We're here to help. Report any problems you face:
What to include in your report:
- Your account email or username
- Detailed description of the issue
- Screenshots or evidence (if applicable)
- Steps you've already taken to resolve it
- Preferred contact method for follow-up