General Inquiry
General Questions
Use this form for general questions about our services, how the platform works, account assistance, and other inquiries.
File a Complaint
Service Complaints
Use this form to report complaints about your experience with an escort, service quality, or any other service-related issues. All complaints are treated seriously and investigated.
Report Code of Conduct Violation
Community Safety
Report users who violate our Code of Conduct. This includes harassment, threats, unsafe practices, or any illegal activity. All reports are confidential and thoroughly investigated.
Frequently Asked Questions
General inquiries are typically responded to within 24 hours. Complaints are reviewed within 48 hours. Violation reports are processed immediately and investigated as a priority. For urgent matters, call us at +256 7890 14405.
Yes, absolutely. All reports and complaints are treated confidentially. Your identity is protected and will not be shared with the reported user unless you explicitly request it. Our investigation team operates under strict confidentiality agreements.
We acknowledge receipt of your report, conduct a thorough investigation, gather evidence, and take appropriate action. This may include warnings, account suspension, or permanent removal from our platform depending on the severity. We'll keep you informed of the outcome where possible.
While we ask for contact information to follow up with you, your identity will be kept strictly confidential in all communications with the reported user and in our internal documentation.
If you're in immediate danger, call the emergency number 999 (Uganda) first. Then contact us at +256 7890 14405. Your safety is our priority, and we'll cooperate fully with law enforcement if needed.
Refunds are handled on a case-by-case basis after investigation. Valid complaints about significant service failures may qualify for partial or full refunds. We ensure fair treatment for both service providers and clients. Direct payment matters are between the client and service provider, but we investigate disputes.
Complaints are about service quality, no-shows, or unsatisfactory experiences. Violation Reports are for serious issues like harassment, threats, unsafe practices, fraud, or illegal activity. Violations breach our Code of Conduct and may result in account termination.